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What is the EU passenger protection law?

EU law protects air passengers who are denied boarding or whose flight is cancelled or delayed. The EU also provides rights to passengers in case of accidents or loss, destruction or damage to baggage.

What are my rights if my flight is Cancelled in Europe?

In the event of a flight cancellation, you are entitled to either a ticket refund, a return flight to the airport of departure or a replacement flight to your final destination (offered under comparable transport conditions). You should be offered a choice between these three options.


At SkyCompass, we believe that air passenger rights matter and we are dedicated to protecting these rights. Our team of accomplished lawyers and skilled economists draw from extensive experience in aviation background to provide you with the best possible representation. We are based in Valencia, Spain, and our mission is to ensure your peace of mind by fighting for your right to a fair monetary compensation whenever you have experienced a delayed or cancelled flight, a missed connection, or denied boarding.


Frequently Questions

YES – For a cross-border flight, you can contact your country’s European Consumer Centre. For a domestic flight, contact a national consumer centre in your country.

YES – EU passenger rights apply in this case if your flight is operated by a carrier licensed in an EU country. If your flight is operated by a non-EU carrier, you may have rights under the relevant law of the country where the carrier is licensed.

A flight which has been brought forward by more than one hour is considered a cancelled flight. You have the same rights as in case of a flight cancellation.

A flight which has been brought forward by more than one hour is considered a cancelled flight. You have the same rights as in case of a flight cancellation.

According to EU rules, a flight which has been postponed by three hours or more is to be considered as cancelled. You have the same rights as in case of a flight cancellation.

Regardless of the circumstances, if your flight is cancelled you always have the right to one of the following options: reimbursement of your ticket, re-routing or a return flight as well as the right to assistance.

You may also have a right to compensation (if you were informed less than 14 days prior to the scheduled departure date). However, compensation is not due if the carrier can prove that the cancellation was caused by extraordinary circumstances.

A strike organised by trade union staff of an air carrier that is intended to support workers’ demands does not constitute an ‘extraordinary circumstance’. Therefore, internal strike action does not release the airline from its obligation to pay compensation in the event of cancellation or long delay of flights. However, strikes ‘external’ to the airline, such as strike action taken by air traffic controllers or airport staff, may constitute an extraordinary circumstance.

If the airline does not provide you with a satisfactory explanation, you can contact your national authority for further assistance.

Both. With cancelled/delayed flights, you won’t receive compensation if the cancellation/delay was due to extraordinary circumstances for example due to bad weather. Where the cancellation/delay was due to extraordinary circumstances, you may not have the right to compensation, but the carrier must still offer you assistance (reimbursement or re-routing) and care (meals and/or accommodation) while you are waiting for alternative transport.

YES – if you arrive at your final destination with a delay of 3 hours or more, you may be entitled to financial compensation, as long as the delay was not caused by extraordinary circumstances. If your flight is delayed for two hours or more at departure, the airline must offer you care (meals and refreshments and, if necessary accommodation). If this delay means that, you arrive at your final destination with a delay of more than 3 hours you may also be entitled to financial compensation.

NO – a technical problem which comes to light during normal aircraft maintenance or is caused by the failure to correctly maintain an aircraft cannot be regarded as “extraordinary circumstances”.
YES – if the technical defect was related to an incident which was not caused by the normal activity of air carriers and falls outside their control due its nature or origin. For example a hidden manufacturing defect uncovered by the aircraft manufacturer or by a competent authority, or damage to the aircraft caused by acts of sabotage or terrorism would qualify as extraordinary circumstances.

This depends on national law in each European country and will therefore vary throughout the EU. Check with the National Enforcement body in the country concerned or a national consumer centre for more information.

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Up to €600 in compensation

Each passenger can claim €250, €400 or €600 depending on the flight distance. And also refund or a new ticket. Also hotel, food and other expenses.

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